Incase you don’t know it, online reviews play a major role in buying discisions for many local shoppers. Here a just a few statistics on how important online reviews can be for your company.
91%
91% of local shoppers say that they trust online reviews as much as personal referrals!
90%
90% of online shoppers say that reviews are the most crucial part of their buying decision?
86%
86% will write a review if asked – customers are willing to share good a experience!
85%
85% of consumers think that online reviews older than 3 months aren’t relevant!
89%
89% of consumers read local businesses’ responses to reviews!
49%
People spend up to 49% more money at businesses that reply to reviews.
75%
75% of businesses don’t respond to their reviews because they don’t know how or they don’t have the time!
95%
95% of unsatisfied customers will return to a company if it manages to solve the issue quickly and efficiently.
92%
92% of consumers will hesitate to buy a product if there are no reviews left by customers.
94%
94% of consumers refuse to patronize a business because of negative reviews.
73%
73% of consumers say written reviews are more impactful than star/number ratings.
90%
90% of people take the time to read online reviews before visiting a business.
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